Bespoke Hotel Shinsaibashi

We stayed for 6 days and 5 nights here. The room was ok since I had my kids with me, the room felt small but ok nonetheless. Breakfast cost around 1,200 per adult. Kids eat for free if below 7 I think. The place is of walking distance to Dotonbori(around 15min walk), glico man, some Ichiran places(I went to a 24hr one, had a dump in the toilet and waited in line for a bit), and a big Donki building. There's also that river boat thing which we didn't get on. Overall the stay was great. cafe was on the ground floor.. microwave and washing machines on the 2nd floor(first come, first serve), vending machine, hotel-provided comfortable PJs, toiletries at the lobby. The hotel closes the main entrance at 00:00-05:00 but you can use your keycard to open it. There's some adult content on the tv if that's your thing. There's a Lawson right across the hotel and a 7/11 at the opposite corner. You can bring food to your hotel room from outside. I have post-Japan depression when it comes to 7/11's. We had to wake up early and take a taxi to the train station because our flight was in the morning.

Excellent location and friendly staff that spoke English well enough to both help us with dropping off and forwarding our luggage and with a question we had with our initial room where the ventilation fan from the bathroom was rattling the ducts inside the walls of the room, making a really loud sound that made sleep difficult. However we brought that to the front desk and they moved us to a nearby room which didn't have this issue. The rooms are definitely on the smaller size, we were unable to open our suitcases fully in the walking spaces and had to move them to the beds to get things in and out. The location is excellent though, being a short walk from the Shinsaibashi-suji shopping area.

My baby got sick on our arrival and I asked the staff if we can check in earlier and without hesitation, they obliged. During midnight, they helped us call our insurance company and called for an ambulance. The staffs were all very helpful translating and would even go the extra mile to accompany us to the hospital. Location was close to the train stations and about 5 minute walk to Shinsaibashi area which was excellent. There is a konbini right in front of the hotel and there were a lot of great restaurants nearby. The room was a bit small but bearable. Will definitely go back because of their service.

24 hour reception was very helpful

This was an extra night for us because maybe I was not paying attention to the booking details and so I had to make a last minute decision. The kind lady staff at the front desk helped me with my situation and we resolved it. She said I only had to book the same type of room online and she would process it. So I did just that and luckily I was still able to book the same type of room. phew! That was a close one.